Frequently Asked Questions
Everything you need to know about our sustainable beach essentials.
What makes Sand Cloud towels different from standard towels?
Our towels are crafted from high-quality Turkish cotton, making them sand-resistant, ultra-absorbent, and quick-drying. Unlike traditional terry cloth, they become softer with every wash and take up less space in your bag.
How do I care for my Turkish cotton products?
To maintain the longevity of your items, we recommend machine washing on a cold, delicate cycle and hanging to dry. Avoid using bleach or fabric softeners, as these can damage the natural fibers and reduce absorbency.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, we accept returns of unwashed and unused items within 30 days of delivery. Please note that original shipping fees are non-refundable.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your specific location and the weight of the order.
Are your products eco-friendly?
Sustainability is at our core. We use organic materials, eco-friendly dyes, and plastic-free packaging whenever possible. Additionally, a portion of every sale is donated to marine conservation charities.